Our jewellery designs fall into three categories: ready to ship (in stock), made to order, or in progress.
For availability inquiries or specific timeline requests, please feel free to call us at +91 7279888888 or email us at enquiry@vasundhraraj.com.
Note: Production timelines may vary due to unforeseen circumstances, such as gemstone availability delays or artisan-related factors. However, we strive to fulfill all orders within the committed timeframe.
Delivery times vary based on the destination; however, we strive to ensure that your order is delivered within 4-5 working days from the date of dispatch.
For select pin codes and major cities such as Delhi, Mumbai, Hyderabad, Chennai, and Bangalore, delivery is expedited and typically completed within 2 days.
In exceptional cases, we may also offer hand delivery to provide you with the best experience.
Note: Delivery timelines may be subject to unforeseen delays beyond our control. Should any delays occur, we will inform you at the earliest. Once your order is shipped, you will receive an email with tracking details for real-time updates.
For all deliveries within India, we use insured jewellery shipping carriers, including Sequel Logistics and BVC Logistics, to ensure the safe and secure transportation of your order.
Yes, all our shipments are fully insured.
No, there are no additional shipping costs. Shipping within India is complimentary. The pricing on our website is inclusive of 3% GST.
Yes, you can contact us at +91 7279888888 or email enquiry@vasundhraraj.com if you face any difficulties in editing your shipping address. Kindly note that a change in the shipping address may affect the delivery date of your order.
We send an order dispatch confirmation email that includes a tracking link. You can click on the link to track your order. If you face any difficulties, please contact us at +91 7279888888 or email enquiry@vasundhraraj.com for assistance.
For details on the materials we use, please refer to our [Material Guide]. If you need further assistance, feel free to contact us at +91 7279888888 or email enquiry@vasundhraraj.com.
Refer to our [Size Chart] for accurate measurements. If you need assistance, contact us at +91 7279888888 or email enquiry@vasundhraraj.com.
Yes! For personalization requests, please email us at enquiry@vasundhraraj.com, and we’ll assist you.
We strive to showcase our designs as accurately as possible. However, variations may occur due to lighting, screen resolution, and the unique nature of handcrafted jewellery. Since gemstones are naturally sourced, no two pieces are identical. Rest assured, we ensure every product meets the highest quality standards.
Refer to our [Jewellery Care Guide] for detailed care instructions. For further assistance, contact us at +91 7279888888 or email enquiry@vasundhraraj.com.
Our prices are updated based on fluctuations in gold rates and the cost of other precious materials. Any price change reflects these market variations.
Yes, we have a store in Delhi. If you're elsewhere, we can provide additional images, schedule a video call, or arrange a home viewing (subject to design availability). Contact us at +91 7279888888 or email enquiry@vasundhraraj.com for assistance.
All our gemstones are natural, responsibly sourced, and certified. As they are naturally occurring, slight inclusions or indentations may be present, adding to their uniqueness and beauty. For more details, contact us at +91 7279888888 or email enquiry@vasundhraraj.com.
If you receive a damaged product, please contact us at +91 7279888888 or email enquiry@vasundhraraj.com within 24 hours of delivery. Attach a video of the damaged product along with the package opening video highlighting the issue. Our team will assist you in resolving the matter. We will arrange a pickup for the damaged item, which must be returned in its original condition and secure packaging.
Yes! If your jewellery is damaged due to use or natural wear and tear, please contact us at +91 7279888888 or email enquiry@vasundhraraj.com with photos of the damaged piece. Our team will assist you in finding the best possible solution. Repair charges may apply.
Each ring is made to order based on the size you provide. To ensure accuracy, we follow a standard measurement procedure. If you need a size adjustment, a new ring will have to be crafted, and an additional charge will apply.
No, you can checkout as a guest. However, you’ll need to provide your email and phone number at checkout for order updates and delivery communication.
You don’t need a password to log in. Simply enter your email, and you’ll receive a one-time code to access your account—no need to remember a password!
Yes! For customization requests, please contact us at +91 7279888888 or email enquiry@vasundhraraj.com. We’ll review your request and get back to you.
Yes, we provide an in-store certificate with all design specifications. For diamonds, an IGI certificate can be issued upon request at an additional cost. All our products are stamped and backed by our commitment to quality.
Refer to our [Size Guide] for an easy, illustrated method to determine your ring or bracelet size. For assistance, contact us via WhatsApp or call +91 7279888888 before placing your order.
If your ordered size doesn’t fit, we can assist you with a solution. Additional charges may apply. Please contact us via WhatsApp, call +91 7279888888, or email enquiry@vasundhraraj.com for assistance.
We recommend Method 1 from our Sizing Guide—placing a ring neatly on a ruler. This provides the most accurate measurement for us to determine your ring size.
We offer a 5-10% markdown on the value of the piece for returns made within 3 years of purchase. For returns beyond this period, we will assess the current gold value and determine the best possible resolution. For assistance, please contact us at +91 7279888888 or enquiry@vasundhraraj.com.
Yes, products can be exchanged at 95% buyback of the invoice value within 1 year from the date of purchase. To initiate an exchange, please contact us at enquiry@vasundhraraj.com, and we will review your request.
We do not accept returns on customized or personalized designs. However, if you wish to discuss your case, please contact us at +91 7279888888 or email enquiry@vasundhraraj.com, and we will review your request.
